Director of Support Services

Position Title: Director of Support Services

Reports To: Executive Director

Job Purpose

The Director of Support Services ensures that participants receive high-quality, person-centered services across Community Engagement, In-Home, and Community Coaching programs. This leadership role is hands-on—working closely with Direct Support Professionals (DSPs) to ensure compliance, promote growth, and foster a positive, proactive team culture.

The Director is responsible for service development, quality assurance, compliance oversight, and strategic program growth.

Key Responsibilities

Program Leadership & Team Development

• Lead and support Community Engagement, In-Home, and Community Guide programs.

• Supervise and coach DSPs to ensure excellent service delivery.

• Keep participant files updated and goal-oriented.

• Oversee usage and accuracy of the KIBU system.

• Identify and develop service expansion opportunities, including private-pay services.

• Participate in planning meetings and case conferences.

• Monitor service trends statewide and regionally to keep programs competitive and mission-driven.

Compliance & Risk Management

• Maintain and lead the agency’s Risk Management Program, including Quality Improvement Plans, Incident tracking and CHRIS reporting, and Root Cause Analyses.

• Conduct internal audits and record reviews for DBHDS, DMAS, CARF, and HIPAA compliance.

• Update policies and train staff as regulations change.

• Oversee agency response to CHRIS investigation submissions.

• Ensure secure, compliant handling of all protected health information.

Quality Assurance

• Develop and implement quality assurance protocols.

• Analyze trends and plan actions for improvement.

• Conduct audits to ensure licensing compliance and billing accuracy.

• Prepare clear reports for leadership and quality improvement.

• Encourage participant independence through community involvement and skill-building.

Strategic and Grant Oversight

• Assist with grant documentation, tracking, and reporting.

• Identify and respond to changes in IDD support trends.

Documentation & Billing Oversight

• Ensure progress notes, incident reports, and participant files are complete, timely, and confidential.

• Participate in ISP and planning meetings; ensure proper WaMS submissions.

• Attend quarterly and annual meetings.

• Submit monthly billing and ensure all documentation meets or exceeds state and federal standards.

Qualifications

• Bachelor’s degree in Human Services, Social Services, Education, Public Administration, or a related field (required).

• QDDP-qualified and Med Tech certified or able to obtain certification after hire.

• Experience working in public service, human services, nonprofit, or related fields. (IDD experience is a plus but not required.)

• Strong leadership skills with the ability to guide and support a team in a fast-paced environment.

• Familiarity with or willingness to learn Medicaid Waivers, state regulations, and reporting requirements.

• Ability to manage documentation, ensure program quality, and support compliance efforts.

• Positive, proactive, and solutions-focused leadership approach. This position is ideal for someone who thrives in a leadership role, enjoys building strong teams, and is committed to person-centered services.

How to Apply
Send your cover letter and résumé to Human Resources at hr@hrarc.org. Position is open until filled.