Facilities Manager

Position Overview
Mercy House is seeking a dependable and mission-aligned Facilities Manager to oversee the daily maintenance and operational needs of our shelter, housing units, Timberville property, and retail locations. This hands-on position plays a critical role in ensuring the safety, cleanliness, and functionality of Mercy House facilities. The Facilities Manager supports shelter turnover, coordinates with professional vendors, and supervises volunteers and community service workers on site-related projects.
This role reports to the Executive Director and works closely with the Shelter Manager and Community Support and Facilities Assistant to ensure smooth unit transitions, timely maintenance, and a dignified living environment for clients.

• Conduct regular walkthroughs of shelter and housing properties to assess maintenance needs, safety concerns, and overall facility condition.
• Perform routine repairs and maintenance, including painting, light plumbing, carpentry, and basic electrical work.
• Maintain exterior grounds, including mowing, weeding, snow removal, and general property upkeep.
• Monitor fire safety and remove any hazards or hallway obstructions.
• Coordinate professional repair services for tasks beyond scope of expertise or equipment.

• Collaborate with the Shelter Manager and Community Support and Facilities Assistant to prepare units for new residents, including cleaning, repairs, and furnishing adjustments.
• Respond to resident maintenance requests in a timely, respectful, and trauma-informed manner.
• Assist with client move-ins and occasionally transport residents to job interviews, medical appointments, or housing searches (as approved).

• Assist as needed with pick up of pantry donations
• Assist with daily agency errands such as post office runs
• Provide general maintenance support at retail locations as needed

• Proven experience in general maintenance, property management, or facilities coordination.
• Strong problem-solving skills and the ability to assess and prioritize tasks independently.
• Ability to interact professionally with individuals from diverse backgrounds.
• Comfortable supervising volunteers, delegating tasks, and leading small work crews.
• Commitment to maintaining confidentiality, dignity, and professionalism in a social services environment.
• Basic computer skills – email and Microsoft Office
• Valid driver’s license and clean driving record required.
• Physical ability to lift, carry, and perform labor-intensive tasks.

• Attention to detail and commitment to high standards of cleanliness and safety.
• Strong communication skills and ability to maintain open, cooperative relationships with staff and residents.
• Ability to adapt to changing priorities and maintain composure in a dynamic work environment.
• Willingness to learn new tasks and tools; proactive in addressing facility needs.