Owner Services Specialist
About the Role:
Join our dynamic team at Massanutten Property Owners Association as an Owner Services Specialist! In this exciting role, you will be the primary point of contact for our valued property owners, ensuring their needs are met with exceptional service and support.
Responsibilities:
- Serve as the main liaison for property owners, addressing inquiries and resolving issues promptly.
- Maintain accurate records of owner interactions and ensure timely follow-ups.
- Assist in the coordination of community events and owner meetings.
- Provide information on property management services, policies, and community updates.
- Collaborate with other departments to enhance the owner experience.
- Develop and distribute newsletters and communications to keep owners informed.
- Support the onboarding process for new property owners.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in Microsoft Office 365 and QuickBooks
- Detail-oriented with excellent problem-solving abilities.
- High school diploma required; associate's or bachelor's degree preferred.
- Positive attitude and a passion for community engagement.
- Ability to work independently and as part of a team.
Massanutten Property Owners Association has been serving the McGaheysville community for over 30 years, providing exceptional services and support to our property owners. Our commitment to excellence and community engagement has made us a beloved organization, both for our customers and our employees, who thrive in our collaborative and friendly work environment.
