Business Smarts - How to Hug a Porcupine

How to Hug a Porcupine
We all know those people. They're defensive. Offensive. Suspicious. Impatient.  Just plain....prickly.
 
We can't respond in kind. It's bad business. So, we try...to be patient. Compassionate. Helpful. Understanding. But is that even possible?
 
It is.  It's just not easy. In this session we'll explore ways to stay calm and effective even when those quills are aimed and ready to fire.
 
Presenter Jennifer Testa's personal mission statement is to positively affect the lives of those around her. She accomplishes this mission by offering workshops focused on strategic planning, leadership development, conflict resolution, team building, personality/behavioral assessments, customer service, communication, and more.
 
With bachelor’s degrees in both Human Resources and Psychology from Auburn University and a master's degree in Adult Education from James Madison University, Jennifer is able to combine her educational experience with over 20 years of work experience to help others grow both personally and in their relationships with each other.