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Lead Case Manager

Posted: 04/10/2022

Job Announcement:  Case Management Specialist


Job Title:     Case Management Specialist for OCP’s Community Center and “Homelessness to Housing” Program

Location:     Our Community Place, Harrisonburg, VA 

Job Type:     Full-time position, with healthcare reimbursement benefits, and generous
paid vacation leave and health leave. 


Our Community Place (OCP) is a nonprofit human services organization located in Harrisonburg, VA. OCP is known as an amazing place to work—a dedicated and fun team, great management support, and meaningful work with a challenging marginalized population. This is a place to make a real difference in people’s lives on a local level. OCP’s mission is to build a safe, loving community of restoration and hope for all, especially those facing homelessness and other adverse experiences. OCP’s vision is to be a community of hope that breaks down barriers and creates a safe, empowering environment where people can achieve their life goals, including joy, positive relationships, affordable housing, and sustainable work. OCP encourages candidates from underrepresented communities to apply, encourages equitable hiring practices and employment opportunities, and works to achieve a diverse and inclusive staff and board. 


Overall Position Description: OCP seeks an organized, energetic, quick-learning, deeply motivated, creative, and flexible team player to serve as Lead Case Manager. This position will work in the Community Center, with housed Community Members (clients), and will supervise case management staff and interns. The right person will be comfortable working in a flexible, loving, and firm way with people with histories of homelessness, developmental trauma, mental illness, and substance addiction. As part of the core management team, the Lead Case Manager will oversee OCP’s work with our community members to help them meet their needs. Because supervision of university social work students is a priority for this position, an SW or MSW degree is required. 


Community Center Description: OCP runs a day shelter program that provides hot meals, laundry, shower, and other basic needs services. Community members (clients) are referred to case managers for longer-term needs such as public benefits (SNAP, Medicaid); disability income applications; help accessing ID’s; healthcare providers and medications; mental health and substance use referrals; and much more. Case managers typically work one weekly shift to help manage the day shelter, one shift as an on-duty case manager, and the remaining days are flexible to do case management with prioritized community members. 


Housing Program Description: OCP has developed a housing program over the last two years with great success, placing 93 people into permanent housing during 2020-2021. Through OCP case managers, the program identifies community members who are ready for housing placement, nurtures relationships with landlords and agencies like the housing authority that provide housing vouchers, move community members into housing, and seeks to maintain community members in their housing placements. OCP has begun to purchase and manage properties. OCP is in need of a skilled specialist to function successfully across our housing and case management domains, and to help us successfully scale our permanent supportive housing (PSH) case management work. 


Other responsibilities: participate with other staff and board members in organizational fundraising and special events; staff training and development; leadership meetings; staff and committee meetings; other tasks as assigned by the executive director. 


Skills and Abilities Needed

  • A social work or MSW degree is required. 

  • Compassion for and strong interest in supporting people who have experienced chronic homelessness and who desire housing.

  • Case management skills and knowledge, particularly in how to access public housing, Medicaid, disability income, and other resources for our community members. 

  • Experience managing finances with persons with disabilities such as being a payee (preferred, not required)

  • Strong personal resiliency to manage stress and to set personal boundaries while working with a highly vulnerable and difficult population.

  • Demonstrated ability to self-care and maintain one’s own wellness.  

  • Interest in and ability to manage other staff; experience managing staff is preferred. 

  • Have independent transportation, Drivers License, and willingness to drive clients when needed to housing appointments or for other needs (FYI, OCP has a couple vehicles that can be used; but if a personal vehicle is used, one can request reimbursement for mileage). 

  • Strong organizational skills, and an understanding of the importance of recording case notes and program data; ability and interest in helping other staff maintain proper records. 

  • High standards of ethics, openness, transparency, shared leadership, and teamwork. 

  • Strong communication and writing skills.

  • Other areas of experience that are not required but would be beneficial: 

    • Experience using social media to promote programs; experience with live streaming and videos to promote programs; website updating/management experience. 

    • Strong computer literacy; must have a smartphone and experience using apps; experience using Google docs a plus. 


Hours, Compensation, and Benefits:  OCP positions generally have significant flexibility, including limited at-home hours available after a 90-day probation period. Full-time is defined as 36 hours per week at OCP because we believe self-care and time away from work are important. Rarely, weekend hours are required (eg, fundraising events held on a Saturday), but these hours are offset with comp time taken off on other days. Staff share coverage of holidays. Compensation is dependent on experience and skills; this is a management position with a required degree, so salary range is $35k to $40k. Generous vacation time (4 weeks) and paid health and mental health leave (12 days/year). OCP has a health flex fund that provides between $3000 to an individual and $6000/year to a family for reimbursable healthcare expenses.  

To apply:  Please send resume and a cover letter addressing points made in this job announcement and why you would be a strong candidate, to Applications without a cover letter will not be considered. For more information about OCP or the position, contact Corey at 540-442-7727, or Sam Nickels, OCP Executive Director, at