Commercial Lines Account Representative

Posted: 05/14/2021

A Commercial Account Representative (CAR), in conjunction with a producer and/or other team members, will oversee a group of clients by providing proactive service, making appropriate recommendations, responding to client’s requests and writing new policies.  Primary areas of responsibility include customer/insurance company relations, quoting, claims facilitation, updating agency management system and other administrative duties.  
The position will ultimately require an in depth knowledge of commercial insurance products.  The CAR will use individual judgment and discretion to recommend specific coverage(s) to address clients’ needs.   Professionalism, attention to detail, accuracy, timeliness and consistent follow-up are requirements for success. From time to time, travel may be required for client visits, training opportunities and insurance company meetings. Client information must be handled in a confidential manner at all times.
Essential Duties and Responsibilities

  • The CAR will develop up-to-date knowledge of insurance policy provisions and coverages available including, but not limited to property, inland marine, bonds, professional liability, general liability, commercial auto, workers compensation and umbrella products
  • Responsible for serving accounts, analyzing the client’s potential exposure to loss, and advising clients of coverage options available
  • Collaborate with various underwriters
  • Acquire client information to submit to insurance companies for quotes, renewals, and endorsements
  • Act as a liaison between client and insurance companies to resolve coverage, billing, audit and claims issues
  • Proactively service a group of clients by retaining current accounts and generating new business
  • Review and analyze policies for accuracy and initiate corrective action as needed
  • Process claims reports in a timely and accurate manner
  • Attend continuing education and marketing events as requested
  • Assist in training other team members
  • Regularly support and collaborate with other team members
  • Attention to detail, accuracy and ability to meet deadlines
  • Perform other duties as assigned by management
Preferred Qualifications  
  • Associate college degree or equivalent work experience of two or more years
  • Currently possess, or obtain, a VA Property and Casualty License within 60 days of date of hire
  • Computer skills; use of agency management systems and carrier programs
  • Effective interpersonal skills.  Ability to build relationships with staff, clients and insurance company personnel
Preferred Skills
  • Ability to present and explain products and services using a consultative approach, based on an informed understanding of clients’ needs and goals
  • Prior knowledge of commercial policy content
  • Ability to work independently and within a team environment
  • Mathematical and analytical skills
  • Strong written, oral and interpersonal communication skills
  • Must be organized and able to multi-task
  • Professional customer service skills