Skip to content

IT Technician (Helpdesk)

Posted: 10/13/2023

Job Responsibilities:                 

  • Provide computer support via telephone, email and face-to-face contact
  • Troubleshoot computer equipment when problems reported
  • Ensure that all hardware and software are installed and operating properly
  • Assist with onboarding of new users
  • Maintain inventory of all equipment, software, and software licenses
  • Report hardware and software issues to vendors and coordinate support
  • Perform timely workstation hardware and software upgrades as required
  • Document internal procedures
  • Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
  • Assist after hours to provide support as needed
  • Other duties as assigned

Job Requirements:

  • Associate’s degree in Information Systems, Business, Communications or related field required; Bachelor’s degree is preferred
  • In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required
  • Excellent problem-solving and customer service skills
  • Ability to multi-task
  • Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
  • Strong written and verbal communication skills
  • Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
  • Demonstrates working knowledge of current communications devices and protocols
  • Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
  • Strong analytical, organizational, problem-solving and time-management skills
  • Strong teamwork, planning and coordination skills
  • Self-motivation, adaptability and the ability to meet aggressive deadlines
  • Possess or is able to obtain US Passport and can travel domestically and well as internationally