IT Technician (Helpdesk)
Job Responsibilities:
- Provide computer support via telephone, email and face-to-face contact
- Troubleshoot computer equipment when problems reported
- Ensure that all hardware and software are installed and operating properly
- Assist with onboarding of new users
- Maintain inventory of all equipment, software, and software licenses
- Report hardware and software issues to vendors and coordinate support
- Perform timely workstation hardware and software upgrades as required
- Document internal procedures
- Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
- Assist after hours to provide support as needed
- Other duties as assigned
Job Requirements:
- Associate’s degree in Information Systems, Business, Communications or related field required; Bachelor’s degree is preferred
- In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required
- Excellent problem-solving and customer service skills
- Ability to multi-task
- Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
- Strong written and verbal communication skills
- Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
- Demonstrates working knowledge of current communications devices and protocols
- Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
- Strong analytical, organizational, problem-solving and time-management skills
- Strong teamwork, planning and coordination skills
- Self-motivation, adaptability and the ability to meet aggressive deadlines
- Possess or is able to obtain US Passport and can travel domestically and well as internationally
