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Hyatt Place Harrisonburg - Assistant General Manager

The Assistant General Manager’s primary role is assisting the General Manager in managing the daily operations of the hotel while ensuring high levels of guest satisfaction. Responsibilities include assisting with driving revenue and controlling expenses to achieve strong financial performance, training and development of team members, providing direction and support to ensure adherence to hotel policies, standards, procedures and expectations, labor and payroll management, etc. The AGM must have frequent and detailed communication with Department Managers to maintain consistency across all shifts.
About Hyatt Place Harrisonburg:
The newly opened Hyatt Place Harrisonburg offers panoramic views of the Blue Ridge mountains from our rooftop lounge, the Ridge Room. With a central location to Shenandoah National Park’s scenic Skyline Drive. At our hotel, you’re less than a mile from the James Madison University campus and steps from local restaurants, entertainment, spectacular hikes, historic battlefields, and much more.
Skills Required
Core Skills:
Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
People Skills – ability to collaborate, create rapport, and work effectively with others
Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
Judgment & Discretion – appropriately handle confidential and sensitive information
Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely