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Collections Coordinator

The Collections Coordinator analyzes tenant accounts in order to answer questions and disputes on charges.  The Collections Coordinator is responsible for tracking, processing, and sending notifications on delinquencies and communicates with tenants and guarantors regarding collection matters.  The Collections Coordinator then corresponds and coordinates with the company attorneys for collections.    
Essential Responsibilities and Functions

  • Track, process, and send notifications on delinquencies
    • Reviews accounts receivable aging for delinquencies, cash applications and prepaid rent application.
    • Notify tenants and guarantors of delinquent accounts by mail, email or telephone to solicit payment.
    • Monitor overdue accounts
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Issue 5 day notices to tenants and guarantors to properly follow the legal requirements
  • Security Deposits
    • Track and monitors tenants who owe post SDRF process
    • Corresponds with tenants and guarantors post 20 day notice on collection process
    • Arrange payment plans on amounts due post SDRF as needed
  • Correspond with attorneys
    • Coordinates with attorneys if payment plans are not met
    • Researches and submits cases to with appropriate documents to the attorney for legal action
    • Continuously supports attorney and paralegal for follow up correspondence analysis
    • Coordinate monthly update meetings with attorney and provides agenda for the meeting
  • Analyze leases, payments, data, etc
  • Responsible to compile correspondence, proof of mailing and other documents to upload to history and notes for company records
  • Prepares tenant account analysis and reconciliations when tenants and guarantors dispute charges to their accounts.
  • Monitors assigned email accounts and responds accordingly
  • Coordinate with property manager on tenant and guarantors correspondence
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Answers tenant and guarantors inquiries about billing, security deposits, and other accounting related matters as needed
  • Assist with tenant maintenance charge follow up and correspondence as needed
Education, Experience
  • Bachelor’s degree in Accounting or equivalent vocational/technical training (preferred)
  • 3-5 years’ previous experience in AR (required)
  • Experience in the real estate industry (preferred)
  • Strong communication and customer service skills
  • Excellent problem-solving skills
  • Ability to utilize word processing, spreadsheet and accounting software systems